We Are Here to Help
If your question is not answered here, please contact us at 859-236-7712 and we will be happy to assist you.
May I drink pop/soda?
Yes, in moderation.
How much can I exercise?
If you have been active, you may continue. Exercise at a pace where you can talk comfortably.
What should I do for a cold?
Drink a lot of fluids, eat well, and rest. A vaporizer may help. Tylenol, Sudafed, Dimetapp, and plain Robitussin are permitted.
May I be in a house if the interior is being painted?
Yes. Make sure there is good ventilation.
What can I take for heartburn?
You may try Rolaids, Maalox, or Tums. You can also try Pepcid AC or Zantac.
May I travel?
If your pregnancy is uncomplicated, yes. For auto travel, plan to stop every two hours to get out to walk. After 34 weeks, check with your doctor. If you plan to fly, check with the airlines for any restrictions.
What do I do for hemorrhoids?
Purchase Anusol HC or Preparation H at the pharmacy and follow directions on the box. Use a stool softener such as Metamucil, Citrucel, Senokot.
May I take any medication for a headache?
Headaches are not uncommon during the first 17 weeks. If needed, plain or Extra Strength Tylenol may be used according to package directions.
Are dental x-rays and Novocaine OK?
Local anesthesia is fine. Be certain your abdomen is shielded if it is absolutely necessary to have dental x-rays.
May I use a tanning booth?
Using a tanning booth is not recommended. Use sunscreen for outdoors in the sun activities.
May I use a hot tub?
Hot tub use is not recommended during pregnancy.
What if I’ve been exposed to chicken pox?
There should be no problem if you have already had chicken pox. If you are unsure if you have had chicken pox, inform your provider. A blood test can be done to see if you had chicken pox in the past and are immune. Try to stay away from anyone infected. If you are not immune and are exposed to someone with chicken pox, let your doctor know right away.
What symptoms should I report to my doctor?
Severe headaches, contractions, bleeding, cramping or any loss of fluid from the vagina, decreased movement of your baby, fever over 100.4 degrees, severe or sudden swelling (face, hands, ankles, or feet), or blurred vision.
What can I do about constipation?
For constipation, try high fiber foods such as:
- Bran, whole grains, cereals
- Fruit (fresh or dried)
- Raw vegetables (broccoli, cabbage, celery, etc.)
- Cooked vegetables (cauliflower, potatoes, rhubarb, string beans, corn, broccoli, spinach, asparagus, etc.)
You may also try Metamucil, Citrucel, Fibercon, Milk of Magnesia, Colace, or Surfak.
Can anything be done to stop morning sickness?
To PREVENT morning sickness, try the following suggestions until you find one that works:
- Eat a piece of bread or a few crackers before you get out of bed in the morning or when you feel nauseated.
- Get out of bed slowly. Avoid sudden movements.
- Have some yogurt, cottage cheese, juice, or milk before you go to bed or before you get up. Or try one of these if you have to get up during the night:
- Eat several small meals during the day so your stomach doesn’t remain empty for very long.
- Eat high protein foods-eggs, cheese, nuts, meat, etc-as well as fruits and fruit juices.
- Drink soups and other liquids between meals instead of with meals.
- Avoid greasy or fried foods. They are hard to digest.
- Avoid spicy, heavily seasoned foods.
To REMEDY morning sickness, try these suggestions:
- Sip soda water (carbonated water) when you begin to feel nauseated.
- Take deep breaths.
- Drink spearmint, raspberry leaf, or peppermint tea.
- Vitamin B6 (pyridoxine HCL) 200 mg. in the morning or evening may help
- Emetrol can be purchased over the counter at any pharmacy and is safe to use
Are you taking new patients?
Yes, we are accepting new patients. Please contact us to schedule an appointment.
What should I do if I forget about my appointment or need to cancel or change my appointment?
We view our relationship as a partnership. We will usually, but not always, call to confirm and remind you about an upcoming appointment. Your part of the partnership is to arrive on time or call and cancel or reschedule if you unable to keep your appointment. If you are unable to keep your appointment please notify us at least 24 hours in advance or as soon as possible so other patients who may need to be seen can be accommodated.
How do I get a prescription refilled?
To refill a prescription please call the office and leave the following:
- Your name
- Your date of birth
- The name of the medication
- The telephone number of the pharmacy (if you want us to call it in to the pharmacy)
- Your name along with a telephone number where you can be reached if there is a problem or question about your refill request.
Most requests will be taken care of by 4 p.m. the next regular business day after you call. Routine prescription refills are not processed after hours or weekends when the office is closed.
Please note: stimulant medications used to treat ADD or ADHD such as methylphenidate, Dexedrine, or Adderall cannot be called into the pharmacy.
I have a complaint. Who should I contact?
We welcome your comments and complaints! It gives us one more chance to improve our services to patients and their families. Should a problem occur while you are in the office, please notify the provider you are scheduled with for that visit. If he/she is unavailable, any other staff member can forward your concerns to the appropriate person. If you are not sure who to speak with, our practice office manager Walt Browning is available during office hours at 859-236-7712 or firstname.lastname@example.org. Please do not email sensitive or confidential information. Instead leave a general message and a telephone number and the best time to call you.
Insurance & Payments
Our staff is available to help our patients determine eligibility for discounted medical services. Such options may include but not be limited to our own Sliding Fee Scale Discount, Prompt Pay, KCHIP, Medicaid, and other contractual services as covered by virtue of our FQHC status.
For patients who do not have private health insurance coverage or who may be unable to pay the full fee for services rendered at any of our clinics, we offer a Sliding Fee Discount. It is the responsibility of the patient to provide the evidence of eligibility to participate in this program. To do so, patients should bring at least one of the following to the health center:
- Current year’s 1040 tax form
- A pay check stub
- An unemployment stub
- Self attestation of income
- A letter (on letterhead stationery) from your employer stating current salary/wages
- A letter of reference from a 501(c)(3) non-profit organization on their letterhead may be accepted if none of the above are available.
Discounts are determined based on household size and income as illustrated in the Sliding Fee Scale Chart. Access the chart by clicking here.
All of our clinics accept all health insurance plans as well as Medicaid, Medicare, and KCHIP.
All patients are eligible for services regardless of health coverage status. Most major credit/debit cards are also accepted. For more information on Sliding Fee Scale eligibility, other payment options, or for assistance in completing enrollment forms for KCHIP, call any of our locations.
We are pleased to offer assistance to those in our communities through the KyNector program. At no obligation to the patient, you may contact any of our clinics for assistance in learning more about the Affordable Care Act and the insurance options that may be available to you through this program. For more information about this program, you may contact any of our locations.
Billing & Financial Assistance
Patients with questions regarding their bill, insurance, or other office charges may contact the following persons in our Billing Department at 270-864-2889 between 8:00 AM and 4:30 PM, Monday through Friday:
Director of Business Administration
PO Box 2399
Russell Springs, KY 42642-4622
Accounts Receivable Supervisor
PO Box 1080
Burkesville, KY 42717